Refund & Cancellation Policy

Overview

This policy explains how cancellations and refunds work for bookings and event-related services offered by MGEN Poker Lounge. Our services include the rental of poker tables and related event equipment and may include beverage flat-rate packages depending on the booking.

No Right of Withdrawal for Event Services

For contracts related to leisure activities with a specific date or time period, there is generally no right of withdrawal under German law (e.g., § 312g Abs. 2 Nr. 9 BGB). This typically applies to reservations and event bookings for a defined date.

Cancellations by the Customer

Customers may request a cancellation up to 7 days before the scheduled event date (unless a different deadline is agreed in writing). If cancelled in time, we may refund payments in full or in part depending on the booking and costs already incurred.

• Late cancellations (less than 7 days) may not be refundable.
• No-shows are generally not eligible for a refund.
• Custom or corporate events may have separate written cancellation terms.

Cancellations by Us

If we must cancel an event for reasons within our responsibility, we will refund payments already made for the affected booking. Refunds are issued to the original payment method used.

Refund Processing

Approved refunds are processed via the original payment method (e.g., PayPal) and are typically completed within 5–10 business days, depending on the payment provider and bank processing times.

Contact

If you have questions about cancellations or refunds, please contact us using the details in our Imprint / Impressum.